Free Oracle 1D0-1064-25-D Practice Exams Questions 2026 - TheExamsLabs

Start Preparation with the Latest and Real 100% Free Oracle Fusion Service 1D0-1064-25-D Exam Dumps Questions Practice 2026

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Total 79 Questions | Updated On: May 21, 2026

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Question 1

Identify the sequence of steps you must follow to disable the Service Communication channels.

A : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.

B : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”

C : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.

D : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.

E : Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Answer: C

Question 2

Milestones are not getting applied to service requests in the customer environment.

Identify three causes.

A : The scheduled process has not been set up.

B : The Starts When criteria of the milestones is not True.

C : No default coverages are set up.

D : Entitlement rules are not valid for the service request.

Answer: A,B,C

Question 3

Which three types of data are included in the interaction associated with a normal call flow?

A : Start time of the call

B : Agent name

C : Service Request create date

D : Contact name

E : Channel

Answer: B,C,D

Question 4

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A : You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field

B : You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.

C : You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5

D : You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Answer: B,C

Question 5

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,

which two options are true?

Condition Column Severity = High

Calendar = 9AM to 5 PM, Monday – Friday, US EST

Resolution Metric = 2880

Resolution Warning Threshold 120

First Response Metric = 360

First Response Warning Threshold

A : Resolution is due on Saturday, 2 PM EST.

B : If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : First Response is due on Friday, 12 noon EST.

D : If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Page: 1 / 16

Total 79 Questions | Updated On: May 21, 2026

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