100% Free Oracle 1D0-1064-26-D Practice Test Questions and Answers 2026

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Total 79 Questions | Updated On: Jun 08, 2026

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Question 1

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM,which two options are true?Condition Column Severity = HighCalendar = 9AM to 5 PM, Monday – Friday, US ESTResolution Metric = 2880Resolution Warning Threshold 120First Response Metric = 360First Response Warning Threshold

A : Resolution is due on Saturday, 2 PM EST.

B : If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.

C : First Response is due on Friday, 12 noon EST.

D : If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.

Answer: B,C

Question 2

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan tocreate a new primary category called Mobile Phones.Which four steps are required to define this new category?

A : Select Create Category > Create Top-Level Category

B : Check the Active flag

C : Select the task Manage Service Request Categories.

D : Select Status = “Active”.

E : Select Service Catalog in Functional Areas

F : Select Create Category > Create Child Category.

G : Complete Category Name.

Answer: A,B,C,G

Question 3

Which two are required to publish a completed Digital Customer Service (DCS) application?

A : a single “publish” action to complete the task

B : nothing (DCS applications are always available to all users.)

C : moving the application to Staging and subsequently to Production status

D : system administrator approval

Answer: B,C

Question 4

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.Which statement is true?

A : The only Vertical Toolbar that you can enable is the Notifications Toolbar.

B : The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.

C : The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

D : You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.

Answer: D

Question 5

Which three statements are true about building Digital Customer Service (DCS) applications?

A : Many DCS applications can be active in production at the same time.

B : DCS includes a “reference implementation template” that illustrates recommended implementation practices

C : Only one version of a DCS application can be active in production at any time.

D : DCS application can be embedded in other sites.

Answer: B,C,D

Page: 1 / 16

Total 79 Questions | Updated On: Jun 08, 2026

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