100% Free Cisco 500-442 Practice Test Questions and Answers 2026

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Total 124 Questions | Updated On: May 23, 2026

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Question 1

Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

A : Percent Allocation

B : Skill Group

C : Precision Queue

D : Call Type

Answer: C,D

Question 2

How can the Extension Mobility feature be described?

A : As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.

B : As part of the configuration, both device profiles and phones need to be added to the pg user account.

C : The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phoneconfiguration, such as line appearances, services, and speed dials, from other Unified IP Phones.

D : The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

Answer: C

Question 3

What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A : Cisco Unified Communication Manager Server

B : Cisco Customer Voice PortalReporting Server

C : Cisco Data Browser

D : Cisco Administration Serverand Historical Data Server

E : Cisco Virtual Voice Browser

Answer: A,B

Question 4

Which tool can be used to monitor Cisco Unified Communications Manager statistics?

A : Cisco Unified Contact Center Domain Manager

B : Real-Time Monitoring Tool

C : Operations Console

D : Performance Monitor

Answer: B

Question 5

Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

A : Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

B : Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

C : Create a UCM SIP Profile with Reroute Incoming request based on Contact Header

D : Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP

Answer: B,D

Page: 1 / 25

Total 124 Questions | Updated On: May 23, 2026

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