Free Avaya 73920T Practice Exams Questions 2026 - TheExamsLabs

Start Preparation with the Latest and Real 100% Free Avaya Services Technical Associate (ASTA) 73920T Exam Dumps Questions Practice 2026

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Total 65 Questions | Updated On: May 24, 2026

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Question 1

In the call center, to prevent an agent from dialing “off-net” to particular numbers, which action should youtake?

A : Create a class of service (COS) for the dialing features.

B : Create a class of restriction (COR) for calling privileges.

C : Create a class of restriction (COR) for the feature access code.

D : Create a class of service (COS) for a collection of feature access codes.

Answer: B

Question 2

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which threefeatures are added? (Choosethree.)

A : Service Level Maximizer

B : Business Advocate

C : Hunt Group

D : Call Management System (CMS)

E : Expert Agent Selection (EAS)

Answer: A,B

Question 3

7392-X-page23-image1 Refer to the exhibit.You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want yourNew York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. Aftersetting vectors in the exhibit you find that calls are interflowing to Denver.What would cause calls to interflow to Denver?

A : Step 8 in Denver should be a busy command.

B : The route-to number command in step 6 in New York is allowing calls to Interflow to Denver.

C : The wait-time command in step 1 in Denver is considered a call acceptance command and calls to Interflow.

D : The wait-time command in step 3 in Denver is considered a call acceptance command and allowingcalls to Interflow.

Answer: B

Question 4

Which component provides audio support in Avaya Aura® Call Center Elite?

A : Communication Manager

B : Avaya Aura® Media Server

C : S8300 Server Blade

Answer: B

Question 5

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

A : It enables recorded announcements to be played to incoming calls.

B : It provides options for selecting among available agents with the same skill.

C : It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.

D : It provides basic reporting on Vectors, Agents, and Trunk Groups.

E : It improves agent performance because supervisors can have agents handle calls based on either skilllevel or greatest need.

Answer: A,B

Page: 1 / 13

Total 65 Questions | Updated On: May 24, 2026

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