Free Avaya 74920T Practice Exams Questions 2026 - TheExamsLabs

Start Preparation with the Latest and Real 100% Free Avaya Services Technical Associate (ASTA) 74920T Exam Dumps Questions Practice 2026

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Total 85 Questions | Updated On: May 24, 2026

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Question 1

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

A : Network Call Deflection

B : Network Call Transfer

C : Look-Ahead Interflow

D : Enhanced Look-Ahead Interflow

Answer: D

Question 2

What mustbe administered In the route pattern for a multi-site Best Service(Services Routing (HSR) application?

A : The trunk group must be H.323.

B : The FRL settings do not apply to HSR.

C : Set TSC to y and set CA-TSC to "as needed".

D : The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.

Answer: D

Question 3

A customer wants to use the TTrace application on their desktop to monitor remote servers.Is this possible?

A : Yes, the customer can use the TTrace Server, the configuration should be installed on the server and theTTrace console on the client desktop

B : Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

C : No, the customer must use the TTrace application from another server

D : No, the customer must use the TTrace application on the server where it is running

Answer: B

Question 4

How can an installer identify if a customer has the Call Center Elite package?

A : Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.

B : Check the Feature-Related System Parameters and look for the "Call Center Elite" field.

C : Check the System-Parameters Customer-Options Form and look for the "EAS" field.

D : Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced)field.

Answer: C

Question 5

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

A : It enables routing of calls to the agent that is most idle.

B : It dynamically matches a customer to an optimal agent.

C : It provides conditional routing of calls to agent queues.

D : It allows for dynamic reporting of call center activities in custom methods.

E : It uses advanced algorithms to efficiently route calls to agents.

Answer: A,B

Page: 1 / 17

Total 85 Questions | Updated On: May 24, 2026

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