Free ServiceNow CIS-CSM Practice Exam Questions and Answers 2026

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Total 260 Questions | Updated On: Apr 01, 2026

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Question 1

Configure chat for Agent Workspace so that agents can interact with their customers. From a chat, agents can: Options are :

A : Escalate the chat to virtual agent

B : Create a record, such as an incident or a case

C : Escalate the chat to another agent

D : Respond to questions

Answer: B,C,D

Question 2

What does viewing a customer’s install base enable customer service agents to do? (Choose two.)

A : See the detailed configurations of the products and services deployed for a customer to determine me action needed

B : Monitor alerts for operational services and configuration items that affect service health

C : Trace information provided m a case to the right product or service to which it relates

D : Close an upsell of related products and services not yet purchased by a customer

Answer: A,C

Question 3

What are the Forum User Types? (Choose three.)

A : Admin

B : Registered

C : Public

D : Custom

E : Moderator

Answer: B,C,E

Question 4

Articles can provide the following: (Choose three.)

A : Document current and known issues

B : Provide answers and responses to common issues or questions

C : Information about customer’s service contract

D : Share product information

Answer: A,B,D

Question 5

Which of the following features are specific to CSM Workspaces and will not be found in the Platform UI view? (Choose two.)

A : Special handing notes

B : Lookup and verify

C : Related search

D : Agent assist

Answer: B,D

Page: 1 / 52

Total 260 Questions | Updated On: Apr 01, 2026

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