100% Free Salesforce CRT-101 Practice Test Questions and Answers 2026

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Total 150 Questions | Updated On: May 24, 2026

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Question 1

Cloud Kicks has hired a new sales executive who wants to implement a document merge solution in Salesforce. How should a Platform Administrator implement this solution?

A : Download the solution from AppExchange.

B : Install a package from the Partner Portal.

C : Create a managed package in AppExchange.

D : Configure the package from Salesforce Setup.

Answer: A

Question 2

The Universal Containers sales team wants a visual way to manage their opportunity pipeline that allows them to see all deals at once, track progress through sales stages, and quickly move opportunities forward. Which feature should a Platform Administrator recommend to meet these requirements?

A : Set up opportunity reports with chart components and stage-based grouping.

B : Create a custom dashboard with opportunity pipeline charts and stage metrics.

C : Use the Kanban view for opportunities with card fields and drag-and-drop functionality.

D : Configure opportunity list views with custom filters and summary fields.

Answer: C

Question 3

A Platform Administrator at Universal Containers is trying to deactivate a user who has left the company but is unable to do so. What is preventing the administrator from deactivating this user?

A : The user is the running user of a dashboard.

B : The user is part of an active case assignment rule.

C : The user is part of an Opportunity team.

D : The user is part of an Account team.

Answer: A

Question 4

The sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing. Which two features should a Platform Administrator configure?

A : Sales Quotes

B : Forecasting

C : Opportunity List View

D : Opportunity Stages

Answer: B,D

Question 5

The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with the organization-wide default for Account and Opportunity both set to Private. What should a Platform Administrator do to achieve this?

A : Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.

B : Create an Account and Opportunity report to show any owned by each member of the Sales Team and save the report into a shared report folder.

C : Utilize Apex sharing to programmatically share records between a group of Sales Rep users.

D : Create manual sharing to share specific account and opportunity records between the sales reps.

Answer: A

Page: 1 / 30

Total 150 Questions | Updated On: May 24, 2026

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