100% Free IBS CSFX Practice Test Questions and Answers 2026

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Total 166 Questions | Updated On: May 23, 2026

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Question 1

Measuring how your organisation is performing with customer service in relation to your competitors is known as:

A : Comparing.

B : Standardising.

C : Benchmarking.

D : Contrasting services.

Answer: C

Question 2

Continuous improvement, by definition, means that a business is always looking for:

A : Better employees and more customers.

B : Small things that can improve the overall customer experience.

C : Continually getting better customers into the shop.

D : Ways in which the business can save money.

Answer: B

Question 3

A customer who is an Amiable Type would typically be classed as:

A : An authoritative and informed customer.

B : Unlikely to make a purchase.

C : Someone who often comes in to chat and not buy

D : Talkative and interested more in opinion than facts.

Answer: D

Question 4

Frequent interruptions:

A : Help when working with colleagues.

B : Can help you to make the most of your time.

C : Help to get a lot of things done at once.

D : Are a common time wasting activity.

Answer: D

Question 5

Customer expectations:

A : Should always be met.

B : Can sometimes not be met

C : Can rarely be met.

D : Are never likely to be met.

Answer: B

Page: 1 / 34

Total 166 Questions | Updated On: May 23, 2026

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