Free Salesforce FS-Con-101 Practice Exam Questions and Answers 2026

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Total 346 Questions | Updated On: Apr 01, 2026

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Question 1

Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?

A : Configure a new Service Level for immediate assignment.

B : Postpone all lower-priority jobs and extend Due Dates.

C : Manually flag Service Appointments as ''In Jeopardy'' due to weather.

D : Configure Emergency Policy and use the Emergency Wizard.

Answer: D

Question 2

Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type. What solution should a Consultant recommend to efficiently manage installation and decommission work?

A : Validation Rules and Work Types

B : Work Types and Skill Requirements

C : Milestones and Service Appointments

D : Skill Requirements and Entitlements

Answer: A

Question 3

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

A : Create a new Work Order and relate it to the previous Work Order.

B : Create a new Work Order and relate it to the Customer.

C : Update a field called ''Repeat Call'' on the initial Work Order.

D : Create new Work Order Line Items under the initial Work Order.

Answer: A

Question 4

Universal container want to track technician van stock and consigned products

How can this will be accomplished using the field service lightning standard object

model

A : Service resources will track van stock. Location will track time and customer sites

B : Location will track van stock. Account will track consigned products

C : Service resources will track van stock. Products consumed will track item atcustomer-s site

D : Location will track van stock and items at customer-s site

Answer: B

Question 5

Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

A : Include the Match Territory Work Rule in the Scheduling Policy.

B : Mark the Service Territory-s Resources as Required on the Service Appointments.

C : Ensure the Resource-s Address is in the same Match Territory as the Service Appointments.

D : Include the Resource Availability Work Rule in the Scheduling Policy.

Answer: A

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Total 346 Questions | Updated On: Apr 01, 2026

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