Free SDI SD0-101 Practice Exam Questions and Answers 2026

Start Learning with the Newest and 100% Free SD0-101 Exam Dumps Questions

Page: 1 / 34

Total 166 Questions | Updated On: Apr 02, 2026

Add To Cart

Question 1

Which of these options is NOT a common technology used by the Service Desk?

A : Automated Call Distribution (ACD)

B : Instant Messaging (IM)

C : Application sizing software

D : Self-help systems

Answer: C

Question 2

Which of these options forms part of the Problem Management process?

A : A CAB meeting

B : Trend analysis

C : A Major Incident review

D : Functional Escalation

Answer: B

Question 3

What might your Service Desk do to build a good a relationship with its users?

A : Produce detailed SLA reports

B : Regularly hit 99.6% system availability

C : Deliver consistent service levels

D : Maintain a formal distance from users

Answer: C

Question 4

What is the difference between a desktop system and a server?

A : A server is used only for emails, a desktop system can be used by many people

B : A desktop system is a single user system, a server is used by many users

C : A server has a short life-expectancy, a desktop system has a long life-expectancy

D : A desktop system is a two-person workstation, a server is for one person only

Answer: B

Question 5

One of your colleagues has recently become unable to focus on any issue for more than a fewmoments. What is this often an indicator of?

A : Positive stress

B : That s/he is going for a promotion

C : Influence stress

D : Negative stress

Answer: D

Page: 1 / 34

Total 166 Questions | Updated On: Apr 02, 2026

Add To Cart