100% Free SDI SD0-302 Practice Test Questions and Answers 2026

Start Learning with the Latest and Real 100% Free SDI SD0-302 Exam Questions

Page: 1 / 47

Total 233 Questions | Updated On: May 24, 2026

Add To Cart

Question 1

Which of these options can be achieved using Computer Telephony Integration (CTI)?

A : Incident popping

B : Screen management

C : Call screening

D : Screen popping

Answer: D

Question 2

Which of the following is a Problem Management activity?

A : Reactive support

B : Error Control

C : SLA analysis

D : First contact resolution

Answer: B

Question 3

You have recently been promoted to Service Desk Manager and you are keen to show how much youwish to succeed in this role. Which statement best describes some of the skills that will help you tosucceed?

A : Excellent influencing skills, exemplary debating and creative writing skills

B : A University Degree in Computer Sciences and strong negotiating skills

C : Strong team building skills, excellent people-management and communication skills

D : Time management skills excellent technical and analytical skills

Answer: C

Question 4

Why do we need OLAs?

A : To provide business-level reporting

B : To demonstrate service quality

C : To ensure that IT teams meet SLAs

D : To tie down all the IT parties to contracts

Answer: C

Question 5

Which of these options is a requirement of Release Management?

A : Service Desk involvement in the design and build process of the development lifecycle

B : Service Desk involvement in the development process so that it can provide appropriate support fornew systems

C : Service Desk involvement in reviewing new system specifications

D : Service Desk involvement in reviewing project plans

Answer: B

Page: 1 / 47

Total 233 Questions | Updated On: May 24, 2026

Add To Cart